We value our guests’ time, and we ask our guests to extend the same courtesy. We kindly request you reserve your appointments with a credit card. Your card will be used to hold your appointment and will not be charged. However, if you cancel with less than 24 hours notice, or do not show up for your appointment, you will be charged a $25 cancellation fee. Please see our cancellation policy for more details.
When to Arrive
For your first visit, arrive 15 minutes prior to your scheduled appointment time. This allows enough time for a spa tour, changing into your spa attire and a consultation. We ask that our returning guests arrive 5-10 minutes prior to their appointment to allow for proper check in. For late arrivals, your treatment will finish at the originally scheduled appointment end time to ensure that clients being served after you will experience their full spa treatment on schedule.
Your comfort and privacy are of the utmost importance to us. Spa treatments require various levels of undress, and our therapists are trained in appropriate methods of draping. Although your therapist will discuss a complete overview of the treatment you will experience, please feel free to ask any questions or make any special requests to ensure your comfort.
Please be aware that some of our specialty and medi-spa treatments require specific attire in order to properly perform the session. If you are uncertain about the spa attire, please be sure to ask a reservationist prior to your appointment.
Product Return Policy
We offer a 100% satisfaction guarantee on product(s). If you decide you do not want your product, and provided that the original amount of the product is unused, we will gladly take back or exchange your product(s) for another retail product.
Series and Package Policy
All series and package purchases are non-refundable. Once purchased, the amount spent on the package or series cannot be altered or moved to a different service or product within the spa. Packages and series have no expiration date, and they can be used with different service providers in the spa.
Clients must call to cancel an appointment at least 24 hours prior to the appointment date. If a client fails to inform the spa with the required amount of notice, the credit card used to hold the appointment will be charged a $25 late fee. If there was not a credit card on file, a client will need to pay the $25 cancellation fee at the next appointment.
Gift cards make a great gift for birthdays, special occasions or just to say thank you to your family and friends. Gift cards can be used on services, retail, gratuities and tax. Gift Cards are non-refundable, non-transferable and change will not be given on any unused value which will remain on your account.
We accept cash and the following credit cards: VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Checks are not accepted.
If you desire to leave a gratuity to a staff member, it can be left as cash or as an additional item on your credit charge.
All prices are subject to change without notice. Please check our website, or schedule a consultation with one of our therapists, for current pricing.